Collect your sample first thing in the morning, after a 6–8 hour fast, and before consuming any caffeine or food. Drink 8–10 oz of water before and after testing.

Most tests should be taken before 9AM. For saliva samples, avoid brushing or eating 30 minutes beforehand. Refer to your specific test instructions.

Fasting ensures accurate results, especially for glucose, lipid, and hormone markers.

No. Skipping fasting may affect the accuracy of your results.

Yes, please do! Hydration supports better circulation and accurate sampling.

Yes! 2–3 minutes of movement (e.g., jogging in place, burpees) improves blood flow. Modify if needed with lighter activity.

• Blood collection card(s)
• 3 sterile auto-lancets
• Alcohol prep pads
• Gauze pads & bandages
• Foil return bag with desiccant pack & O₂ scrubber
• Prepaid return mailer
• QR code for registration and instructions

An O₂ scrubber is a small packet included with your lab kit that removes excess oxygen from the sealed bag. This helps preserve the integrity of your sample by slowing down the oxidation process, which can affect certain biomarkers during transit.

A desiccant pack is a small pouch filled with moisture-absorbing materials (like silica gel) that helps keep your dried blood or saliva sample protected during shipping. It prevents humidity from compromising the quality of the sample, ensuring more accurate lab results.

Rewarm your hands, do 8–10 minutes of movement, massage your hand, or try a new finger. Call 1-877-760-2333 if you need help.

Try warming your hands and massaging downward. Use a new lancet or a different finger.

Sit down, breathe deeply, and rest. Stay hydrated. If symptoms persist, stop and call 1-877-760-2333.

Avoid testing if you have a fever or are dehydrated. Mild illness is usually okay.

Relax and massage your cheeks. If it’s still low, contact support.

At least 45 minutes, ideally 1 hour, before sealing it in the foil bag.

1. Place dry card in foil bag with desiccants.

2. Seal foil bag tightly.

3. Place it in the prepaid mailer.

4. Mail it the next day after collection.

You’ll get an email to schedule your 1:1 review. Afterward, your results will be available in the Jihi Cycles portal.

Results take 5–7 business days after the lab receives your sample. If it’s been longer, check your email (including spam) or contact support.

Common issues: insufficient blood, smearing, wet/contaminated cards, or delayed mailing. You’ll get a new kit for retesting at no cost.

You’ll be sent a free replacement kit with support for better collection.

Do not use it. Contact 1-877-760-2333 and we’ll send a replacement.