Shipping policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays, and depending on order volume) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please consult the following table for calculating your shipping cost:

Order Amount	Shipping Cost
$0.00 (Sample only)	$5.00
$0.01 - $50.00	$8.00
$50.00 +	Free

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status here. Please allow 48 hours for the tracking information to become available.

If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us at orders@jihi.com with your name and order number, and we will look into it for you.

In the event that your order arrives damaged in any way, please email us as soon as possible at sayhi@jihi.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sayhi@jihi.com.